Refund Policy

Because blockchain transactions are immutable, we handle every refund or replacement request with care.

Damaged or Faulty Goods

Contact us within 14 days of delivery with your order reference and TXID, and we will issue a replacement or settle a refund to your return wallet address.

Digital Goods

Refunds for digital items are granted if the deliverable is defective or inaccessible.

How to Request

Email [email protected] with your ORD-XXXXXX reference and transaction hash.